Submit an RMA Claim

Provide the unit details, your contact information, and a concise issue summary. Our returns team will review your request and follow up with next steps.

RMA intake

RMA claim details

Complete all required fields to submit your request for review.

All fields required

Contact

Who should Lynrus contact about this issue?

Contact name*

Company*

Email*

Phone*

Install address

Where is the unit installed? This is used to send replacement parts.

Address line 1*

Address line 2(optional)

City*

State*

ZIP / Postal code*

Country*

Unit details

Use the exact unit identifiers shown on the equipment.

Product type*

Select one option.

Serial number*

Locating the serial number:

Hoists and winches: Located on the gearcase
Safety straps: Stamped on the front housing

On newer hoists, the serial number appears on a printed label. On older units, it is stamped directly into the gearcase.

OEM / Supplier*

Attachments

Complete both upload fields: your serial number photo (required) and any defect evidence photos or videos (recommended).

Enter at least 3 serial characters to enable file uploads.

Serial number photo

A clear photo of the serial number label or stamped serial is required.

Required

No serial photo selected.

Additional defect attachments

Upload one or more photos or videos showing the defect, damage, or symptoms.

Recommended

No additional attachments selected.

Issue summary

Provide enough detail so our team can quickly understand the issue.

Issue description*

After you submit

You will receive follow-up communication from our team if additional details are needed to complete your RMA review.